Challenge
Northline had grown by stitching local payment partners onto a monolith. Each new corridor meant a custom integration, overnight batch jobs, and a support queue full of “where is my payout” tickets. The product team could not ship weekly without freezing operations.
Approach
- 01
Mapped every corridor, exception, and reconciliation step with operations leads in London and Singapore.
- 02
Split payouts into a service with a clear ledger, idempotent APIs, and partner adapters behind one contract.
- 03
Designed an ops console for exceptions, retries, and audit — not just a customer dashboard.
- 04
Introduced staged rollouts by corridor so risk stayed contained.
Outcome
New corridors now take weeks instead of quarters. Operations handle exceptions in one place, and the product team ships on a weekly cadence without freezing payouts.